Do I have to sign up or re-register for Paperless Billing?

No, you are not required to sign up for Paperless Billing. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail. When we upgraded our systems, all of those customers who were previously enrolled […]

Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process. If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions […]

Customers can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub. After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested […]

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile […]

Both platforms are part of our online account management system for members. The website has additional functionality that allows customers to manage notifications, update payment methods, and change their personal information. Both the web version and mobile app allow customers to securely access their account information, view bills and payment history, make payments, view monthly […]

The load management switch is placed outside near the air conditioner or inside the house by the breaker panel.