What if I have a question that is not listed here?
Please let us know. Contact us at: 320.763.6501 or email: [email protected]
View How do I avoid being scammed by another party when being asked about SmartHub and my new account number?
Major projects often provide scammers with opportunities to steal your personal information. Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information. If you do receive such communication from someone claiming to be an […]
View How current is the account information in the app or website?
The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
View How can I view my monthly energy use?
You can view your monthly energy use on the website and app. On the website: On the app:
View Why did you make all these changes? Who is paying for all these changes? Should I expect a rate increase now?
As ALP continues to grow, so does the need for better information availability to our customers. These enhancements are ways we can provide a higher level of customer satisfaction for the majority of our customers. All of these changes are within the normal operating budget of the ALP. There will not be a rate increase […]
View How can I submit an inquiry or service request, such as outdoor lighting maintenance, tree trimming or budget billing?
You can submit an inquiry on your account to customer service by calling 320.763.6501 or through the SmartHub website or mobile app. On the website: On the app:
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