What the Cold weather Rule means for you
From October 1 through April 30 each year, the Minnesota Cold Weather Rule protects qualifying ALP Utilities residential customers from electricity disconnection. This protection is designed to keep your heat on during the winter months if disconnection affects your primary heat source for the residence.
To qualify, you must meet all of the following:
- Your household income is at or below 50% the state median income (or be enrolled in an income-based assistance program such as Energy Assistance)
- You complete and return an Inability to Pay Form to ALP Utilities
- You enter into and maintain a payment plan with ALP Utilities
Your Rights
- Right to Protection: If you qualify, ALP Utilities cannot disconnect your service during the Cold Weather Rule period, as long as you keep your payment plan.
- Right to Appeal: If you receive a Notice of Disconnection, you may appeal to ALP Utilities before disconnection occurs.
- Right to Third-Party Notification: You can request that a friend, relative, or community agency be notified if your account becomes subject to disconnection.
Your Responsibility
- Act Promptly: If you receive a Notice of Disconnection, contact ALP Utilities immediately.
- Maintain Your Payment Plan: Make payments as agreed or notify ALP Utilities right away if you cannot.
- Seek Assistance: Contact local energy assistance providers for help and budget counseling.
Cold Weather Rules FAQ’s
How do I know if I’m protected under the Minnesota Cold weather Rule?
You’re protected if:
- Your household income is at or below 50% of the state median income (or you receive income-based assistance such as Energy Assistance).
- You complete and return an Inability to Pay Form
- You enter into and keep a mutually acceptable payment plan with ALP Utilities.
Important The Cold Weather Rule does not stop all winter disconnections. You must take action and keep up with your payment plan to stay protected.
What do I do if I receive a Notice of Disconnection, and I’m eligible for Cold Weather rule Protection?
If you receive a Notice of Disconnection, and are eligible for protection under the Cold Weather Rule:
- Contact ALP Utilities immediately at (320) 763-6501
- Complete and return the Inability to Pay Form
- Work with us to arrange a payment plan that fits your budget
- Contact local energy assistance providers for additional help
Can you provide a list of local energy assistance providers?
Local energy assistance providers:
- West Central Community Action: (800) 492-4805
- Salvation Army: (888) 220-4808
- Douglas County Social Service: (320) 762-2302
- City of Alexandria HRA (320) 762-1311