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ALP Utilities Customer Phone Scam Notice

ALP Utilities warns utility customers to be on guard for a scam targeting payment on their utility bill. Multiple customers have been contacted at this point.

Customers are being contacted by phone and told that their power or water will be turned off in a short time (within 30 minutes) if they do not make immediate payment on their utility bill.

Utility customers are being asked for personal and financial information to make the payment and may be directed to send a money order to an address other than our local business office.

You should know that ALP will never call and demand quick payment over the phone while threatening disconnection with no prior communication. ALP customers who are delinquent would receive multiple letters from ALP prior to disconnection.

Any customer who receives a call demanding immediate payment should hang up and contact ALP at (320) 763-6501 before providing any personal information over the phone.

ALP asks that any customers that have given credit card information to someone over the phone, posing as an ALP employee, should contact the card issuer and alert the bank to the possible fraud.

ALP also asks that customers who suspect they’ve been involved in the scam to call ALP and local police.