Protect yourself from utility scammers by understanding ALP procedures. Utility scammers are active year-round, but peak activity occurs during the winter and summer months when homeowners depend on heat and air conditioning. Scammers can target you through phone calls, emails, or even in person. To keep your information safe and ensure proper management, it’s important to know the official processes and procedures that ALP Utilities follows when working with customers.
- ALP does not do immediate disconnections. Before disconnecting any service, we will mail letters, send automated text messages through SmartHub, our online account management software and discuss payment arrangements. We do not disconnect during evening hours or on weekends / holidays.
- Do not rely on Caller ID, even if it shows the name of your utility company. Scammers can “spoof” line identification to make it appear as though the call is originating from ALP.
- An ALP representative will never ask you to verbally provide banking information over the phone. All payments over the phone occur on an automated line, using your keypad.
- Set up a SmartHub account for the ability to confirm your account status 24/7. Visit alputilities.com/smarthub to learn more.
- ALP will only ask for your social security number and drivers license if you contact us to set up new service.
- Any contact that is proven to be a scam should be reported to the police.
Remember, if you receive a phone call and you’re unsure whether you are talking to an ALP representative, hang up and call 320.763.6501.