The State of Minnesota established the Cold Weather Rule (CWR) to protect residential customers who are unable to pay their utility bills. This is an important program that benefits many customers every year, but even in normal circumstances, it raises many questions. With the added complexity of regulations coming from the COVID-19 pandemic, we wanted to provide answers to the most frequently asked questions.
Q: Can my electricity be shut off during the CWR period?
A: Yes. Customers must make and keep a mutually agreed upon payment plan with ALP Utilities to avoid disconnection.
Q: Am I eligible for the CWR Program?
A: Residential customers are eligible for CWR if they meet income guidelines and receive some form of assistance.
Q: How can I apply for a payment plan?
A: Individuals who meet income guidelines and already receive some form of assistance can complete and submit an Inability to Pay Application, download our cold weather rule brochure complete and return to our office -or- contact our office at: 320-763-6501.
Q: What if I can’t make my scheduled payment?
A: The best way to ensure continuation of service is to keep open communication with ALP Utilities should your circumstances change.
Q: What if I don’t qualify for the CWR but need assistance?
A: Customers who do not meet income guidelines or assistance requirements for the CWR can still contact ALP Utilities to establish a mutually agreed upon payment plan.
We understand that many of our customers are facing a new set of challenges this year, so if you have any other questions, please feel free to contact our office.
Additional Utility Bill Assistance Resources: